Privacy / POPIA Policy

Last updated: 9 October 2026

1. Information we may collect

Depending on how you interact with BubbleHomes, we may collect:

• your name, telephone number, WhatsApp number and email address;
• collection, delivery or service addresses and estate access information you provide;
• booking, quotation, service, transaction and customer-support details;
• messages, enquiries, complaints and other communications sent to us, including reports about machine use, detergent-related issues or suspected damage;
• limited website and device information such as browser, pages visited, referral source and approximate usage data where analytics or cookies are enabled; and
• information reasonably required to provide laundry, cleaning, delivery or related services.

2. Payments

Payments may be processed by third-party providers such as card processors, banks, SnapScan and Zapper. BubbleHomes does not need to store your full card credentials where payment is handled directly by those providers. Their own privacy and security terms may apply to information processed through their systems.

3. Why we process personal information

We may use personal information to:

• provide quotations, bookings, collection & delivery, laundry and home-cleaning services;
• communicate about availability, turnaround times, payments and service updates;
• respond to enquiries, complaints and support requests;
• maintain business, accounting, security and transaction records;
• improve our services, website and customer experience;
• prevent fraud, misuse, safety incidents or unlawful activity; and
• meet legal, regulatory, tax or contractual obligations.

4. WhatsApp and electronic communications

If you contact us through WhatsApp, telephone, email or another messaging service, the relevant service provider may process your information according to its own terms. We use the information you send us to respond to your request and manage the requested BubbleHomes service.

5. Website analytics and cookies

Our website may use essential cookies and, when enabled, analytics and performance tools such as Google Site Kit and connected Google services. These tools may collect aggregated or device-related information about website use. Where required, we will use appropriate cookie or consent controls. You can also manage cookies through your browser settings.

6. Sharing of information

We do not sell personal information. We may share information only where reasonably necessary with service providers that help us operate, for example payment processors, delivery/collection providers, cleaning personnel, approved off-site laundry processors, website/hosting providers, professional advisers or authorities where disclosure is legally required.

7. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No digital or physical system can be guaranteed to be completely secure, but we aim to use safeguards appropriate to the information and our operations.

8. Retention

We retain personal information only for as long as reasonably required for the purpose for which it was collected, to provide services, resolve disputes, maintain necessary business records or comply with legal obligations. Information that is no longer required will be deleted, destroyed or de-identified where appropriate.

9. Marketing

We may send service-related communications necessary to fulfil your request. Promotional communications will be sent only where permitted. You may ask us to stop direct marketing at any time by replying to the message or contacting us.

10. Your POPIA rights

Subject to applicable law, you may ask us to confirm whether we hold personal information about you, request access or correction, object to certain processing, request deletion where appropriate, or withdraw consent where processing is based on consent. We may need to verify your identity before acting on a request.

If you believe your privacy rights have not been properly addressed, you may also lodge a complaint with the Information Regulator of South Africa.

11. Information incidents

If we become aware of a security compromise involving personal information, we will assess the incident and take the steps required by applicable law, which may include notifying affected individuals and/or the Information Regulator where required.

12. Changes to this policy

We may update this policy when our services, website tools, service providers or legal obligations change. The current version published on this website applies from its stated update date.