Refund / Cancellation Policy

Last updated: 9 October 2026

1. Self-service laundry

If a self-service washer or dryer fails to start, stops because of a confirmed equipment fault, or a payment is taken for a service that is not supplied, please report the issue as soon as possible and provide the machine number, approximate time and proof of payment where available. After verification, BubbleHomes may offer a replacement cycle, service credit or refund as appropriate.

Refunds are generally not available for completed cycles where the machine operated normally but the customer selected an unsuitable programme, overloaded the machine, used insufficient/excessive detergent or prohibited products (including hand-wash detergent, dishwashing liquid or bleach), or placed unsuitable items in the machine.

2. Duplicate or payment-provider charges

Where a duplicate or incorrect charge is suspected, BubbleHomes may need to verify the transaction with the relevant bank, card processor, SnapScan or Zapper provider before a refund can be approved. Processing times after approval may depend on the payment provider.

3. Assisted laundry and collection & delivery

Please cancel or change a collection or assisted-laundry booking as early as possible. If processing has not started and no collection cost has been incurred, cancellation will ordinarily be accepted without a service charge. A reasonable collection, handling or processing fee may apply where a driver has already been dispatched, collection has been attempted, or work has already begun.

4. Off-site Add-On Laundry Services

Bedding, linen, duvets, comforters and blankets are handled by prior request and may be processed off-site using larger-capacity equipment. Availability, turnaround and price are confirmed before acceptance. If an item has already been collected, transferred off-site or entered processing, the amount refundable may be reduced by costs already reasonably incurred.

5. Home-cleaning cancellations

For scheduled home-cleaning services, cancellations made at least 24 hours before the agreed appointment will ordinarily not attract a cancellation fee. For cancellations with less than 24 hours' notice, same-day cancellations, or appointments that cannot proceed because access is unavailable, a reasonable cancellation or call-out charge may apply to cover committed staff and travel costs.

6. Unsatisfactory home-cleaning service

If you are dissatisfied with a home-cleaning service, please contact us as soon as reasonably possible, preferably within 24 hours, with details and photographs where relevant. We will assess the concern and, where appropriate, may arrange a reasonable re-clean, service credit or other remedy.

7. Laundry loss or damage concerns

Please report any alleged loss or damage promptly after receiving or collecting your laundry. We will investigate the item, service records and circumstances. Any remedy will take into account the care label, age and condition of the item, pre-existing damage, disclosed special-care requirements and applicable consumer law.

8. Vending-machine issues

If a vending machine takes payment but does not dispense the selected product, dispenses a damaged or unsuitable product, or appears to charge incorrectly, contact BubbleHomes with the machine/item details and proof of payment where available. Once verified, we may arrange a replacement, credit or refund as appropriate.

9. Change-of-mind requests

Once a service has been fully performed or laundry processing has begun with the customer's approval, a change-of-mind refund may not be available. Any statutory cooling-off or cancellation right that legally applies to a particular transaction will be honoured, subject to any lawful exceptions.

10. How refunds are paid

Approved refunds will normally be returned through the original payment method where reasonably possible. Where that is impractical, BubbleHomes may agree another appropriate method with the customer. Bank and payment-provider processing times are outside BubbleHomes' direct control.

11. How to request a refund or cancellation

Contact us by WhatsApp, telephone or email and provide your name, service date, transaction details, reason for the request and proof of payment where applicable. We may ask for additional information reasonably necessary to investigate the request.