Terms & Conditions

Last updated: 9 October 2026

1. Acceptance of these terms

By using BubbleHomes facilities, machines, website, WhatsApp booking channels, collection & delivery, home-cleaning services, vending machines or any other BubbleHomes service, you agree to these Terms & Conditions together with our Privacy / POPIA Policy and Refund / Cancellation Policy.

2. Operating hours and access

Our advertised self-service operating hours are currently Monday to Sunday, 07:00–21:00. Hours may change because of estate requirements, maintenance, safety, utilities, load-shedding, equipment faults or other circumstances outside our reasonable control. Customers must comply with estate access, parking, security and conduct requirements at all times.

3. Self-Service Wash & Dry

• Customers must follow the machine instructions, load limits, garment care labels and all safety notices displayed on-site.
• Customers must bring their own detergent. AUTO / AUTOMATIC detergent only. Use washing-machine powder or liquid detergent only. A 2-in-1 detergent is recommended, so no Staysoft is needed. Do not use hand-wash detergent, dishwashing liquid or bleach. Follow the manufacturer’s dosing instructions. Follow all on-site safety notices.
• Do not place prohibited, hazardous, flammable, oil-soaked, contaminated, excessively heavy, metal-containing, pet-bedding or otherwise unsuitable items in the machines.
• Customers are responsible for checking pockets, separating colours and fabrics, and ensuring items are suitable for machine washing and drying.
• Customers may step away during a cycle, but laundry remains at the customer’s risk and responsibility. Please return before the cycle ends and remove items promptly.
• BubbleHomes may temporarily take a machine out of service where required for safety, maintenance or reliability.

4. Assisted laundry services

Collection & delivery, ironing, Wash-Dry-Fold and Wash-Dry-Iron are offered subject to capacity and availability. Customers must disclose delicate, valuable, damaged, colour-sensitive or special-care items before processing. We may decline any item that we reasonably consider unsuitable for the requested service.

5. Add-On Laundry Services

Bedding, linen, duvets, comforters and blankets that require larger-capacity equipment may be professionally processed off-site. Drop-off or collection & delivery can be arranged, subject to availability. Customers should WhatsApp us in advance to confirm availability, turnaround time, collection or drop-off arrangements and the applicable price.

6. Collection & delivery

Collection and delivery times are estimates and may be affected by traffic, estate access, weather, processing capacity or other operational factors. The customer must provide accurate collection/delivery details and ensure someone is available where required. Additional or wasted-trip charges may apply where a collection or delivery cannot reasonably be completed because of incorrect information, access issues or customer unavailability.

7. Home cleaning

• Cleaning services are provided according to the agreed scope or quotation.
• The customer must provide safe and reasonable access to the property and disclose any relevant hazards, fragile items, special surfaces or access restrictions.
• Valuables, cash, jewellery and sensitive personal documents should be secured before the service begins.
• Any additional work outside the agreed scope may require a revised quotation or additional charge.

8. Vending

Vending products are subject to stock availability. Customers should report a confirmed non-dispense, duplicate charge, damaged product or other machine fault as soon as reasonably possible so that we can investigate and, where appropriate, arrange a replacement, credit or refund.

9. Pricing and payments

Current prices are displayed on the website and/or at the premises and may be changed from time to time. Self-service payments may be made through SnapScan and Zapper. Assisted laundry, add-on laundry and home-cleaning services may accept EFT, card and other cashless payment options made available by BubbleHomes. Payment-provider terms may also apply.

10. Garment care, loss and damage

BubbleHomes will take reasonable care when handling customer items. However, some fabrics and garments may shrink, fade, bleed colour, lose shape or reveal pre-existing weakness during normal cleaning. To the extent permitted by law, BubbleHomes is not responsible for loss or damage caused by incorrect or missing care labels, undisclosed defects, items left in pockets, colour fastness, normal wear and tear, inherent fabric weakness or customer instructions that conflict with appropriate care.

Nothing in these terms excludes or limits any right or remedy that cannot lawfully be excluded under applicable South African consumer law.

11. Machine faults and service interruptions

If a BubbleHomes machine or payment process fails, please report it promptly and do not repeatedly attempt payment where a transaction appears to have completed. Confirmed failures will be handled in accordance with our Refund / Cancellation Policy.

12. Conduct and safety

Customers must use the premises and equipment responsibly and must not tamper with machines, plumbing, electrical equipment, payment systems or safety devices. Children must be appropriately supervised. BubbleHomes may refuse service or access where conduct creates a safety, security, damage or nuisance risk.

13. Complaints and disputes

Please raise any service concern as soon as reasonably possible so that we have a fair opportunity to investigate and resolve it. We aim to deal with concerns reasonably and in accordance with applicable law.

14. Changes to these terms

We may update these terms when our services, prices, technology, legal requirements or operating arrangements change. The current version published on this website applies from its stated update date.